DELIVERY PROCESSING AND CHARGES

Standard Delivery

Orders generally ship in 2-3 working days from the date received. A confirmation email will be sent to the customer right after the shipment is sent out. Please allow 4 to 10 working days for delivery.

Please note: The below shipping charges will be added to your order:

FREE SHIPPING for limited time period only

Three-Day Delivery

If requested, please order and email us directly at customerservice@vivajilian.com with the following information:

Full Name

Registered email address

Registered shipping address

Product code, size and colour of the selected item(s)*

*Prior to order, please check whether the specified item(s) in your size is in stock at www.vivajilian.com and provide ALL of the above information in the email in order to speed up the process.

We will send you the cost of this express delivery service through email and you should settle the payment by using Paypal if agreed within 24 hours. Once the transaction is completed, your order should arrive in 3 business days after shipping. A confirmation email will be sent to you right after the shipment is sent out. Please note that three-day orders placed on Friday, Saturday or Sunday will be processed Monday and should arrive in 3 business days after shipping.

If you have any questions, please contact Viva Jilian at info@vivajilian.com.

WE SHIP TO

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Indonesia, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States of America, and Vietnam.

If you wish to place an order but your country is not included on the above list, please email us directly at customerservice@vivajilian.com with the following information:

Full Name

Registered email address

Registered shipping address

Product code, size and colour of the selected item(s)*

*Prior to order, please check whether the specified item(s) in your size is in stock at www.vivajilian.com and provide ALL of the above information in the email in order to speed up the process.

We will send you the shipping cost through email and you should settle the payment by using Paypal if agreed. Please allow 4 to 10 working days for delivery after the transaction is completed. A confirmation email will be sent to you right after the shipment is sent out.

Please note that we do NOT ship to P.O. Boxes.

RETURNS AND EXCHANGES

We accept returns of unworn and unwashed merchandise due to size reason or defective merchandise for an exchange (or store credit if the specified item is out of stock). Simply inform us at returns@vivajilian.com with the receipt I.D. and return the item within 14 days from the date of invoice, along with the invoice (enclosed with your order) and original brand tag (if available) and we will gladly exchange the item for the right size or selection. Shipping and handling fee is non-refundable. A USD$20 restocking fee is levied on returned items.

Returned merchandise should include the packaging and be in the same condition as when it was received. Please note that Sale Items are non-returnable and non-exchangeable.

PRICE ADJUSTMENTS

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

ORDER CANCELLATION

You may cancel any Viva Jilian order within 12 hours after the order is made by informing us at customer@vivajilian.com. We do not accept order cancellations after 12 hours from the time of order.

CREDIT CARD USE

We accept the following credit cards for online purchases:

VISA

MasterCard

American Express

Discover

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically cancelled.